Customer Onboarding Specialist

DHL

Subang Jaya, Selangor
Permanent
Full-time

14 days ago

We are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia. Apart from the process, this role executes all implementation projects, including sustainability on quality and performance after customer implementation.Job Responsibility:

Focuses on monitoring, evaluating, and optimizing the performance and outcomes of implemented customer projects against day-to-day operations
Ensuring that they align with customer requirement and deliver the expected performance and benefits.
Responsible for implementation function and, success of customer onboarding
Manages and implement global and regional implementation initiatives and rollouts
Contribute and implement business strategy and objectives toward Company growth
Propose and design solution in internal & external IT integrations involving customer systems
To study and identify processes to increase company competency in implementation process and qualification, includes certifications and training.
Coordinates with all stakeholders and content experts to achieve seamless implementation
Drives and supports process compliance (incl. KPI monitoring and enforcement)

We are expecting the incumbent to meet these requirements:

Min. 2 years of working experiences as related to Process-Driven and Customer Engagement for business onboarding.
Bachelor’s Degree in Logistics, Business Studies or any relevant academic background.
The incumbent needs to be proficient in stakeholder engagement to ensure seamless experience for our customer.
Skillset require includes prioritizing, organizational skills, attention to detail, and proficiency in Microsoft Excel.
This position is located in USJ 25, Subang Jaya.

DHL

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