Service Engineer

Petaling Jaya, Selangor
Permanent
Full-time

9 days ago

The Impact You'll MakeDanfoss is looking for a Service Engineer who will be responsible for supporting the Danfoss Drives regional competence center to provide high level technical support remotely or on the field, where required. The competence center is the interface between the global product teams and local technical support teams (across the Asia-Pacific region) to respond to technical questions regarding Danfoss Drive products and applications. The role accelerates development of service capabilities in the Asia-Pacific region (APR) for Danfoss and Danfoss' service channels which helps us to differentiate from our competition.To succeed in this position, you need to be customer, service and solution minded. It will also be important to have a high level of technical know-how of Danfoss Drives and applications.What You'll Be Doing

Support the regional competence center and maintain the required KPIs for response to technical cases
Provide field service technical support to countries within APR, if necessary
Plan and prioritize technical support requests
Ensure the successful outcome of service together with all internal and external stakeholders
Establish and maintain a good business relationship with all relevant stakeholders
Continuous development of technical know-how, new technology trends, new products and product features

What We're Looking For

Bachelor's degree / polytechnic graduate in electrical / mechatronics / automation engineering
3 or more years of relevant working experience
High technical knowledge and troubleshooting skills on drive products and applications
Willingness to travel across APR to provide hands-on technical support
Ability to build relationships and trust across product and technical support teams in different countries
Strong verbal and written communication skills in English
Experience in working for matrix management, cross-functional collaboration

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.
You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.

Ready to Make a Difference?If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category..Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss

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