Job Responsibility To efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls. Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Job Requirements Experienced candidates / Fresh graduates are encouraged to apply. Candidates should have at least an SPM or Diploma qualification. Able to communicate in English and Bahasa Malaysia. Interest in sales and communication only (for serious individuals). Creative, can-do attitude, and energetic. Good attitude and a willingness to learn. Ready to learn continuously and has a good team spirit, which is essential for our company. Job Benifits Personal Career development Career Growth Performance Bonus Annual leave and sick leave Bonus KWSP and SOCSO Medical & Insurance Coverage Yearly Increments to upgrade your basic salary yearly & improve your lifestyle. Career Progression opportunities - you maybe able to get promotion easily.