Lead Agent - Air Export, Customer Service
- Bayan Lepas, Pulau Pinang
- Permanent
- Full-time
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export Files and reporting
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and vendors billing
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the SOPs
- Meet KPI standards in accordance with the Company's procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary.
- Complete mandatory training when required
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- 2 years of industry specific qualification
- Good market and product knowledge
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word)
- Fluent in English
- Employee Stock Purchase Plan
- Training and Personnel Development Program