Customer Support Executive

• Respond to customer queries and issue invoices in a timely manner.
• Process repair orders in collaboration with the sales managers
• Liaise on incoming and outgoing spare parts in coordination with our logistics and planning teams, as well as freight forwarders.
• Liaise with technical services regarding updates and guidance to be communicated to customers.
• Communicate with customers regarding on-going repair activities throughout the repair process from unit receipt to delivery and final invoicing
• Follow-up with customers on exchange orders and the receipt of core units

• Minimum of 1-year of proven work experience in a customer support role

• Focused on the commercial aviation industry in a Part-145 organization.
• A positive problem-solving attitude
• Excellent communication in English
• Flexible and responsive
• Analytical with attention to detail and performance
• Strong in organization and prioritization
• Strong Excel and IT systems skills
• Technical and engineering understanding

Skyways Technics