Policy Processing
Tune Protect
- Kuala Lumpur
- Permanent
- Full-time
- To learn the issuance and endorsement processing for all products
- Responsible for Policy/Endorsement issuance and any other functions within Policy Processing within the set SLA
- Follow up with Business Units/Branches on incomplete documentation/information for policy/endorsement issuance
- Promptly respond to Business Unit/Branches inquiries relating to Policy Servicing matters.
- Ensure compliance with SOP/regulatory guidelines/company policies.
- To perform testing on new products/enhancements to be implemented
- To attend to inquiries from customers (internal/external)
- Counter related:
- To attend to walk-in customers/intermediaries' inquiries/requests as per the agreed service level.
- Handle complaints by walk-in customer over-the-counter
- Any other matters/tasks assigned when required.