Job Duties & Responsibilities Responsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment. Capable of performing Fault Analysis and troubleshooting through support portal. Correspond with customer and provide updates in accordance to standard operating procedures. Coordinate with customer to facilitate efficient troubleshooting process. Job Requirements Candidate must possess at least a Diploma or Degree in Computer Science or any related field. Able to work in shift mode [WILL BE WORKING FOR 4 DAYS PER WEEK ONLY] . Strong knowledge in Voice over IP (VoIP), networking, Data Network. At least 1 year of working experience in related field. Show more Show less