Job ID : M182 - CY - C(A38)Salary : Basic RM3000 + up to RM1000 allowanceCompany Background : Call Centre (MNC Company)Job Description:- Handle inbound calls and emails relating enquiries and complain.- Maintaining a positive, empathetic and professional attitude toward customers at all times.- Communicating with customers through various channels.- Responding promptly to customer inquiries and provide useful and accurate information to customers- Keeping records of customer interactions, comments and complaints.- Handle and resolve customer complaints via phone, email, and etc to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support.Requirement :- At Lease SPM Qualification (with certificate) or any equivalent or highest qualification.- Willing to work on rotational shift & weekend & Public HolidayBenefits :*EPF, SOCSO, EIS*Annual leave & MC*Full Training Provided*MNC Working Environment*Facilities : Cafeteria, Rest & Relax Zone*Free shuttle service (Kipmart Tampoi, Shell Sri Skudai, City Square, Jusco Taman Universiti, Nusa Height Gelang Patah, Alliance Bank Bukit Indah, Nusa Perdana, KFC Larkin Sentral )