AICPA, MalaysiaAbout the Role:We’re looking for people who are passionate about taking care of customers – If that’s you, we’d love to speak with you! We are the Association of International Certified Professional Accountants. We represent and serve more than 667,000 members and students across 184 countries and territories. We are leaders in public and management accounting. We are united by a common purpose: to power trust, opportunity, and prosperity - for our members, for the profession, and for the public interest.You Will:Our Global Engagement Center (GEC) is seeking an Associate Advisor who will handle inquiries from our members via phone, email, chat, and social media channels. You’ll help members or students pursue their career goals through training and certification with the Association. You’ll help them understand the benefits of membership and products that we offer and troubleshoot any issues or concerns they may have.What it’s Like to Work on Our TeamYou’ll begin with a 6-week training class where our training team will provide you the knowledge to succeed. Then you’ll have an additional orientation period where you’ll continue to work with your manager and teammates to get up-to-speed on providing top-notch service to our members.After successful completion of your orientation period and 6-months of service, you’ll move up to the Advisor level and receive a bump in your base pay!You will support our UK CIMA (Chartered Institute of Management Accountants) members and students and therefore is assigned to work UK hours and is eligible for our shift differential.This work is eligible to work remotely and you would be provided equipment. Reliable high-speed internet service is required to ensure uninterrupted access to our virtual workplace.You Have:· - Good command of English - verbally and in writing.· Ability to listen for our members needs and use probing questions to understand how you can best help.· Attention to detail because you want to make sure that customers are handled well and on the first contact.· Willing to go find the answer to a member’s question and you are happy to help share information you’ve learned with other teammates.· Experience learning new processes and able to work on multiple systems simultaneously· Reliable – our members rely on us and you are the human brand of the Association.· Able to multi-task and can handle a high volume of work – during certain seasons, we are busy!· Able to provide high quality personalized service. Maybe you have worked in other contact centres or you’ve worked in other service industries.How We Support You:We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, and an employee assistance program. We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family, and your lifestyle.We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.About Us:At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.Learn more about The Association on and our .#LI-Remote #GreatPlacetoWorkWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.Additional InformationEqual Employment OpportunityThe Association of International Certified Professional Accountants is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.AssistanceIf you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to
