People Process Advisor

• Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM.
• Manage recruitment and post recruitment employee activities.
• Meet SLA’s around Timeliness and Quality.
• Has good communication skills to be able to respond to employees’ queries through tickets, chats.
• Create and SOP and detailed FAQ’s around the AS-IS and To-BE process.
• Follow compliance and quality guidelines to ensure correct information is provided for all queries.
• Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
• Escalate high priority cases for immediate intervention.

• Workday HRM experience
• Experience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.
• Passion for delivering great employee experience.
• Fluent in English and Japanese.
• Strong problem-solving skills, ability to manage conflict and attention to detail.
• Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction.

Cognizant