Head of Account Payable Shared Services

• Oversee end-to-end AP operations including invoice processing, vendor payments, debit balance resolution, and bank reconciliations.
• Lead reconciliation of marketplace fees between Zalora’s e-commerce marketplace platform “Seller Centre” and SAP, ensuring accuracy and timely resolution of discrepancies.
• Govern AP ledger integrity and ensure alignment with GL and subledger balances.
• Monitor blocked payments and proactively resolve issues to ensure timely disbursements.
• Drive collection efforts for sellers with debit balances, ensuring timely follow-up and escalation.

• Ensure compliance with IFRS, internal controls, and statutory requirements across all AP processes.
• Maintain audit-ready documentation and support external/internal audit engagements.
• Own indirect tax submissions and ensure timely filing with authorities.
• Champion adherence to financial policies and procedures across the AP function.

• Coordinate monthly and quarterly AP reporting with local finance teams and Group HQ.
• Monitor KPIs (e.g. invoice cycle time, payment accuracy, aged payables) and drive continuous improvement.
• Ensure timely and accurate weekly bank reconciliations and month-end close activities.

• Collaborate with vendors, commercial teams, and procurement to resolve payment blocks and invoice disputes.
• Serve as a key liaison between AP Shared Services and local finance teams, ensuring alignment and transparency.
• Communicate effectively across all levels, translating technical insights into actionable business decisions.

• Lead process improvement initiatives including automation of invoice workflows, exception handling, and dashboarding.
• Drive SAP optimization and support change management as part of continuous improvement.
• Implement shared services best practices and standard operating procedures across entities.

• Inspire and lead a high-performing AP team, fostering accountability, collaboration, and continuous learning.
• Demonstrate exceptional written and verbal communication skills, tailored to diverse audiences including senior leadership, auditors, and external vendors.
• Influence cross-functional stakeholders with clarity, empathy, and strategic insight.
• Uphold the highest standards of professionalism, integrity, and precision in all interactions.

• Degree in Finance, Accounting, or equivalent; ACCA/CPA preferred.
• Minimum 8 years’ experience in AP, with at least 3 years in a shared services leadership role.
• Proven track record in internal controls, audit readiness, and compliance frameworks.
• Experience in SAP and automation tools (e.g. Esker, VIM).
• Strong analytical, organizational, and stakeholder influencing skills.
• Excellent command of English and proficiency in MS Excel and reporting tools.
• Ability to multi-task, work under pressure, and meet tight deadlines.

Zalora