ServiceNow ITOM Consultant

DXC Technology

Petaling Jaya, Selangor
Permanent
Full-time

1 month ago

Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.Role Summary :Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets. Support and coordinate in the following areas:

Support Transition
New services and products onboarding
Bug fix
Enhancements

Roles and Responsibilities:Responsibilities:

Set-up, configuration, and day to day administration of the SNOW platform Including upgrades and regular patch deployments
Bug fix and proactive performance improvement initiatives for Platform.
System reliability and platform health
Good understanding of ServiceNow architecture
Experienced in customization for Catalogue and all ITSM modules.
Experienced with creating ITSM/ITOM Reporting dashboards.
Proactive monitoring and ensuring security compliance, user access controls.
Building/Reviewing/Maintaining technical design documents, Operation Manuals.
Code review and deployment, update sets creation. Change review and deployment.
Update/configure busine rules and Foundation Data as per business requirements.
Experience in defining IRE rules, Discovery Patterns and CMDB Classes
Expert understanding of CSDM
Expert understanding and experience of Service Map and Dependency Map
Collaborate with project teams for customization and configuration.

Requirements

3 to 5 years of experience on ITOM module

Lead the design, implementation, and deployment of ServiceNow ITOM solutions for our clients, ensuring alignment with their business objectives and requirements.
Serve as the subject matter expert for ITOM processes and best practices, providing guidance and recommendations to clients and project teams.
Collaborate with clients and project stakeholders to gather requirements, analyze business processes, and identify opportunities for process optimization and automation.

Configure and customize ServiceNow ITOM modules, including Service Mapping, Discovery, Event Management, and Operational Intelligence, to meet client-specific needs.
Develop technical specifications, workflows, and integration requirements to support ServiceNow implementation projects.
Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work environment.
Conduct training sessions and knowledge transfer activities to enable client teams to effectively use and maintain the implemented solutions.
Stay updated with the latest ServiceNow trends, features, and releases, and proactively recommend enhancements or new functionality to clients.
Nice to have certification – CAD(Certified Application Developer), CIS(Certified Implementation Specialist) - Service Mapping, Discovery , Event management

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXCAs an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

Extensive resources to support your onboarding and continual development including DXC University

DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

More time to do the things you love with flexible leave options, including purchased leave

Take time to give back with charitable and emergency services volunteer days

Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilitiesRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology

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