If you are looking to excel and make a difference, take a closer look at us…This role is responsible for loan processing, data entry, case mitigation, customer service, FIS lodgment, disbursement documentation and compliance ambassador in Auto Loan CentreFunctional (job responsibilities)Assist the Centre Manager to oversee daily business operationsReview loan application submitted by EHP, unqualified cases to be reject outrightVerify and process loan application for credit approvalScan VSO, consent form, income document and other necessary documentsPerform thorough KYC via phone interview conversation with loan applicantFollow-up with customer on any pending document for loan approvalCalculate business income from Bank statementData entry and upload necessary documents into LOAD$ systemFollow-up with EHP/dealer on loan processing KIV and advice on loan pricingLoan processing-Review loan application submitted by SMS-Verify and process loan application for credit approval which required system access (RAMCI and FIS / Redbook)-Assist in pricing deviation-Segment cases into processable or non processable-Escalate processable cases to CED; to recommend outright reject non processable cases for Manager’s reviewLoan mitigation-Perform credit evaluation and recommendation-Review cases to see if extra documents are requiredAssist EHP on witnessing and signing of loan agreementAttend to phone or walk-in customer queries and complaintsPerform FIS lodgmentCompile loan documentations according to Bank guidelines for disbursementFollow up with EHP/dealer on funding defectManage sales tracking tools and reportingConduct annual Centre review on fixed asset and dispose obsolete assetResponsible for gift fulfillment on sales campaignPerform monthly stock count on premium itemMaintain positive business relationship with all stakeholdersRecommend or fine-tune processes to improve business operationsMentor and guide new/junior employeeInvolvement in ad-hoc or any other related task deemed requiredManagerialEnsure office equipment and work area are maintained clean, safe and organizedEducation/QualificationMinimum tertiary education or equivalent certificates qualificationGood communication and interpersonal skillsProactive, customer-oriented and able to work independentlyAbility to work in a fast paced environment, under short time constraints and within established deadlinesMinimum 40 WPM typing speed with high accuracyAbility to handle and maintain confidential informationExperienceExperience in administration, customer service or credit processing will be an added advantageAbout Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.
