Senior Executive - Policy & Framework
Taylor's Education Group
- Malaysia
- Permanent
- Full-time
- Work with the SCM leadership team in operationalising and optimising the institution's policies, procedures and processes.
- Work in collaboration with internal stakeholders such as policy owners and process owners to increase adoption rate as well as nurturing the culture of excellence.
- Create, maintain and enhance the system or platforms for policies, procedures and processes knowledge dissemination. This includes but not limited to:
- Build, maintain and enhance Sharepoint sites or any other suitable system,/platform for policy repository and awareness.
- Upload and maintain documents in the repository.
- Create contents to disseminate policy and processes information to all staff, including media contents.
- Design, maintain and enhance the Chatbot workflows (using Microsoft Power Virtual Agent).
- Explore new features and innovative methods to engage and enhance user's experience.
- Compile, monitor, analyse and respond to feedback from users.
- Provide advisory services to and collaborate with internal stakeholders to administer policy and process documentation and awareness initiatives.
- Carry out any other duties and responsibilities that may be assigned from time to time.
- Possess a good knowledge and understanding of Microsoft Sharepoint, Microsoft 365, web-based applications and other application tools.
- Ability to learn and acquire knowledge independently and quickly.
- Possess experience in troubleshooting application-related problems.
- Possess ability to manage complex information and processes through the use of analytical and information management skills.
- Knowledge of the higher education industry including the relevant statutory and regulatory requirements and processes would be an added advantage.
- Good intrapersonal and interpersonal skills.
- Possess good written and oral communication skills.
- Passionate about Organisational Excellence in Education Industry
- Independent and self-motivated
- Driven and dynamic individual with strong initiative and sense of responsibility
- Resourceful and committed
- Creative and innovative thinking
- People and results oriented