Position: Korean Customer Support Agent - Streaming project Client Background: MNC BPO company Location: KL, Malaysia Tenure: Permanent Remuneration: RM8,000 - 8,800 + KPI Allowance (Up to RM880-970) Working hour: 8am-8pm (Mon-Sun) Job Expectations: What You Will Do . Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, . content & basic site and application navigation. . Provide account and application support to our viewers, specifically with regards to software functionality & . troubleshooting of system configurations and network settings. . Give accurate and real-time responses to viewer inquiries. What To Bring . Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs. . Excellent in typing, phone, and computer navigation skills. . Good comprehension and documentation skills. . Ability to navigate the Internet, email, and Instant Messenger. . Familiarity with digital streaming services and devices. . Have a positive, can-do attitude. You're flexible and have no problem quickly switching gears to better accommodate the . needs of our viewers or our team. . Communicate effectively and professionally with others, from viewers to fellow advocates. . Strong time management skills to ensure productivity in alignment with department standards. . Value accountability across the board and take ownership of issues from start to finish. . Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open . holidays) with 24 hour support. . Must have access to dependable transportation. . High school diploma, plus one or more years of experience in customer service. Skills Required: . Diploma with 3 years working experience . Bachelor with 1 year working experience . Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region (Korean) . Proficiency in the following tools: Microsoft Outlook, Salesforce, JIRA, Chrome, Cornerstone, Streaming Website. . Ability to maneuver effortlessly through various digital communication channels to provide viewers with prompt, . Courteous and accurate information. . Able to multi-task and have strong interpersonal skills. . Demonstrates clear and concise communication. Other Benefits: . Assistance with Malaysia work permit application . Health insurance (medical card) . Up to 19 days of paid leave, 14 days of sick leave annually . Arrangement of one-way airfare to Malaysia . Provision of two weeks of hotel accommodation with expenses covered for 14 days . Opening of a local bank account . Bonus (subject to company performance and individual performance) If you are interested in this opportunity or having any questions, kindly reach me out. Shunta Takai | EPS Consultants Malaysia
