Store Manager (Sunway Pyramid)

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate the retail team to work towards a collective goal
• Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
• Develop strategies to enhance the store customer experience and drive sales performance
• Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
• Develop, improve and optimize retail processes to improve productivity and store operations
• Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
• Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Oversee general store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct Stock Taking exercises at several intervals in the year, or as and when required.
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
• Handle all issues that arise from staff or customers (complaints, grievances etc).

• Retail Sales/Revenue Growth/Productivity
• Customer Service Excellence
• Store Operations/Visual Merchandising Excellence
• Inventory Management KPIs
• Store staff retention rate

• A passion and genuine interest in fashion and retail.
• Superb retail store management, inventory management, multitasking and execution abilities.
• Customer-centric and people-oriented, able to handle customers and retail staff issues well.
• Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
• An ability to think /work systematically, with impeccable judgment and discretion.
• Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
• A self-starter, proactive and hands-on approach with "Can do" attitude!
• Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
• A fun, positive and charismatic personality.

• Full-time: 44 hours per week, 5 days work a week, morning and/or afternoon shifts
• All staff must be able to work on weekends/public holidays

• 3+ years of relevant work experience preferably in fashion / retail company.
• Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
• Strong leadership skills, effective communicator and an influential team player.
• Proactive, results-oriented and able to work with minimum supervision.

• Attractive monthly commissions
• Staff Discounts
• Full corporate insurance
• Employee-led recognition platform via Praisepal
• Fast-track career progression!
• Birthday Leave
• Clothing Allowance
• Uniform Sponsorship

Love, Bonito