Assistant Manager
HSBC
- Kuala Lumpur
- Permanent
- Full-time
- Post Settlement/Investigations is to investigate breaks/exceptions
- Work includes identifying causes of breaks and taking necessary steps to resolve them.
- Ensure that risk & control framework and escalation procedures are adhered to.
- Ensure end of day checks are actioned
- Implement process efficiencies to improve service quality
- Build strong Business and Operations Management relationships
- Assist management in achieving overall business objectives.
- Work in collaboration with the team to resolve issues
- Achieve set performance benchmark and target for each year
- Continuous increase of process knowledge through cross training
- Engage with onshore business partners in communicating issues and/or escalations
- Liaise with external clients in order to resolve issues and/or answer queries
- University degree is required
- Experience in Derivative settlements and Investigations would be highly advantageous
- Possess knowledge on MS Office with good numerical and analytical skills.
- Ability to maintain focus while working with voluminous data
- Ability to work in a virtual team environment with ability to support multiple functions and stakeholders
- Attention to detail and a hands on approach to identify opportunities of process improvement
- Strong awareness and appreciation to operations risk and control and exception management.
- Ability to implement initiatives and work as part of a team
- Follow formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks
- Strong communication skills with the ability to manage local and international relationships across the org.
- A degree in Business or Finance would be preferred
- A firm understanding, supported by accreditation of LEAN and 6 Sigma methodologies.
- Familiar working knowledge of associated technology such as DTP, Sophis, Summit, Murex, TLM, GPS, Swift messaging, GMG
- Understanding of Markets Operations is an added advantage
- Able to work in a demanding and time sensitive environment
- Hands on experience of operations processing is an advantage