Premier Centre Manager - Petaling Jaya
OCBC Bank
- Petaling Jaya, Selangor
- Permanent
- Full-time
- To effectively and efficiently manage the Branch resources, for both Mass and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management.
- Manage the Branch Sales and Sales Support Team of Consumer Banking, Mass and Premier Banking (if any) to achieve revenue targets for the branch.
- Promote usage of sales methodology, Sales CARE and BEE models, and Financial Journeys, to achieve targets.
- Build and develop staff competencies and sales & service qualities.
- Increase staff productivity.
- In charge of recruitment and maintain low staff attrition.
- Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results.
- Achieve branch compliance in all statutory and regulatory requirements.
- Achieve a Pass in Internal & External Audit, Health Checks and Call.
- Degree in banking and finance, accounting or business administration, with at least 2 years’ experience in branch banking with exposure in sales, service & operational aspects
- Strong Leadership & Sales Management Skills
- Sound financial knowledge
- Strong written and verbal communication skills
- Good understanding of banking law and practices