Quality Control Executive/Project Executive (long term contract)
- Malaysia
- Permanent
- Full-time
- Continuous validator recruitment. A QA Executive is responsible for expanding the external validator's numbers. He/She must be prepared to conduct assessment through face-to-face interviews and/or online interviews of any interested validator applicants.
- Liaison.
- A QA Executive will the bridge of communication between different other teams involved in the project.
- He/She will be communicating with the Operations Team, Client Sales, and the network of validators to ensure that current projects run smoothly.
- A QA Executive will be tasked to communicate necessary information to validators regarding some project details, as well as updates to any running projects
- Project Materials Check
- SPG (Shopper's Project Guidelines) - Document for shoppers that contains detailed instructions on their mystery shopping task.
- VPG (Validator's Project Guidelines) - Document for validators that contains all necessary details about the survey questions along with similar details that of the SPG to ensure that validators are aware if/when a shopper did not follow important instructions.
- Allocation
- A QA Executive will be responsible with placing validators into project(s) best suited to their abilities.
- He/She will evaluate various validator's work throughout different projects. Some feedback to validators is at times needed to improve and/or motivate validators.
- High Quality Survey Checks
- The Ipsos QA Team is responsible for a timely and high-quality validation of surveys.
- Apart from learning the IPSOS SMX platform, a QA Executive will conduct spot-checks to ensure validators are following with their schedules and that validators are correctly doing their tasks
- Responsible, patient, and diligent.
- Logical thinker.
- Native Local language user, with good grammar and spelling skills in English. Knowledge on any other foreign language(s) is a plus.
- Independent, but is also capable of cooperating in a team.
- Must be detail-oriented, creative, and has initiative
- Able to meet/follow deadlines.
- With at least intermediate computer skills.
- Have the ability display high levels of professionalism with both internal and external customers
- Display emotional maturity whilst working under pressure and maintaining a calm working environment
- Proactive / Self-motivated