End User Computing Solution Designer
PersolKelly
- Selangor
- RM 6,000-7,800 per month
- Permanent
- Full-time
Windows Images
- Engineering and maintenance of the global CUW - golden image - (based on Windows)
- Create and maintain different configurations of CUW
- Support and/or propose evolutions regarding CUW
- Evolution and monitoring of the industrial process to distribute the golden image to Field Service all around the globe
- Share new CUW images with hardware providers and validate its correct functionality
- Write technical documentation and procedures
- Adhere to the company ITIL change management process and support global Chand Advisory Board meetings
- Advise on technology decisions & provide service implementation guidelines
- Work closely and actively with other team members on different projects linked to workstation management
- Conduct daily technical administrative work to ensure the availability, stability and security of the solution and endpoints
- Supports the patching and upgrades of systems and operating systems in the environment
- L3 support and troubleshooting, analyze problems and root causes
- Contribute to realize technical implementation relevant to support the strategy of EUS and its Roadmap
- Understand and document the technical requirements for new services or service enhancements.
- Advise on technology decisions & provide service implementation guidelines
- Review & provide input on proposals from an architectural perspective, including feasibility, technical viability
- Contribute to the problem management and Continuous Improvement processes around workstation management. This does include contribution with knowledgement management for End User Support teams (procedures, knowledge articles, etc, ….)
- Experience - 2 to 5 years of experience in IT infrastructure in large multinational companies, if possible with a End User Service major
- Proven experience in Microsoft MDT, AIK, WDS
- Proven experience in Image creation
- Proven experience in Workstation management (MS SCCM or BBCA Marimba or IBM BigFix)
- Strong knowledge in Windows OS
- Experience confirmed in script languages (VBS, Powershell)
- Solid understanding of End User related devices (Laptop, Desktop, Tablet, Chromebook)
- GPO
- Solid understanding of DNS, Active Directory, DHCP, DNS, IP Printing, LAN, WLAN, Web Browsers
- Knowledge of Printing Services
- Experience with the IT Infrastructure Library (ITIL) framework
- Experience in MDM (Workspace one, MobileIron, Soti, Intune) is a plus
- First experience with Chrome OS is a plus
- Experience with a ITSM tool with preference for Service Now
IT ServicesCompany:PERSOLKELLY MalaysiaDate Posted:24/02/2024 3:18:00 AM