Job Summary: We are seeking a dynamic and strategic Operations Lead to lead and drive excellence across our Insurance Operations team supporting the APAC market. This role demands a seasoned leader with a strong operational mindset, stakeholder management expertise, and a passion for continuous improvement. You will be accountable for end-to-end service delivery, team performance, client alignment, and operational transformation. Key Responsibilities Strategic Service Delivery Oversight Own and manage end-to-end delivery across multiple insurance processes, ensuring SLA/KPI adherence, compliance, and client satisfaction. Drive operational excellence through proactive risk mitigation, issue resolution, and continuous process improvement. Leadership & Team Development Lead, coach, and develop Team Leads and their respective teams to foster a culture of accountability, performance, and growth. Champion succession planning, talent development, and engagement initiatives to build a resilient and future-ready workforce. Stakeholder & Client Engagement Act as the primary point of contact for client and internal stakeholder escalations, ensuring timely and effective resolution. Facilitate regular governance meetings with clients and regional leadership, presenting performance insights and strategic recommendations. Operational Planning & Transformation Collaborate with cross-functional teams to streamline operations, implement automation opportunities, and enhance service delivery models. Lead initiatives related to compliance, audit readiness, and data privacy across supported geographies. Reporting & Analytics Oversee the preparation and presentation of operational dashboards, trend analyses, and business reviews. Use data-driven insights to inform decision-making and drive performance improvements. Process Ownership & Compliance Ensure adherence to local regulatory requirements and internal controls, especially in policy issuance, premium billing, and account handling. Drive standardization and documentation of SOPs across markets. Job Qualifications Minimum 5-7 years of experience in Insurance Operations, with at least 2 years in a managerial capacity overseeing multi-geography teams. Proven track record in client management, stakeholder alignment, and operational transformation. Strong leadership capabilities with experience in performance management, team development, and change leadership. Excellent communication skills in English Cantonese proficiency is a strong advantage. Strong analytical mindset with experience in reporting, metrics tracking, and root cause analysis. Willingness to work in shifts and on Malaysia public holidays, based on business needs. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.