Senior Technical Content Developer

• Manage technical documentation across multiple teams and lead all aspects of assigned Documentation as Code delivery.
• Drive and manage program strategy for technical documentation, knowledge sharing, and on-demand learning initiatives, and constantly find ways of improving processes in a data-driven manner.
• Work closely with stakeholders to create clear-and-concise technical documentation for internal engineering platforms and engineering and operational tenets such as stability, scalability, resiliency, on-call, incidents, and so on.
• Lead and actively participate in documentation planning with engineering teams and product management.
• Help drive and review the overall team strategy and tactics, helping improve Grab's documentation culture.
• Identify user pain points and business needs to assess documentation requirements.
• Define standards and style guidelines that help engineers become better communicators.
• Create sample code and training resources that will help onboard other teams.
• Copyedit, proofread, and validate documentation written by others with diligent testing.
• Evangelize Grab's technical brand by driving blog creation (and publishing) both internally and externally.
• Mentor and coach fellow technical content developers.

• You have 6+ years of experience in technical writing, product documentation, or other related fields.
• You have a solid understanding of information hierarchies and content strategy.
• You have experience working directly with development teams, obtaining information through research and interviews, and testing and validating documentable features and concepts.
• You are knowledgeable of SDLC, software technologies, infrastructure, microservices, or Git.
• You showcase a passion for continuous learning and customer engagement/enablement initiatives.
• You are experienced in working with multiple stakeholders across various functional teams.
• You showcase a self-starter attitude - willing to work hard and take initiative to learn and get things done in a highly-ambiguous and a fast paced environment.
• You are collaborative, empathetic, and curious, with a proactive and open-minded attitude to resolving problems and delivering results.

• You have some working knowledge of documentation-as-code.
• You have expertise with development tools and developer documentation.
• You have experience with employee onboarding or enablement programs.
• You have some knowledge on cloud computing or microservices
• You are an experienced marketer, graphic designer, and video editor would be an advantage.

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