Customer Experience Manager (Automotive)

Michael Page

  • Kuala Lumpur
  • RM 96,000-120,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
The Customer Experience Manager role requires expertise in driving customer-focused strategies and delivering exceptional experiences. This position heavily involves leading strategic marketing efforts to enhance brand loyalty and engagement.As a Customer Experience Manager, you will be responsible for developing and implementing strategies that deepen relationships with key customer segments and foster long-term loyalty. Also, you will be:
  • Collaborating with marketing and agency teams to design and execute engagement campaigns centered around exclusive events and community-building activities.
  • Analyse customer feedback and market trends to identify opportunities to enhance event experiences and engagement initiatives.
  • Oversee the planning and execution of customer-focused events, ensuring high standards of quality and seamless delivery.
  • Building and nurturing strong relationships with key customers and stakeholders to strengthen brand affinity.
  • Monitoring and reporting on the success and impact of engagement activities, using insights to optimise future initiatives.
  • Ensuring alignment between engagement strategies and overall business objectives.
Drive strong customer loyalty and enhance brand experience effectively.Collaborate with passionate teams driving customer-centric strategies.A successful candidate, you should come with a degree in marketing, business, or a related field. Also:
  • Proven expertise in customer engagement within the automotive industry.
  • Strong analytical skills to interpret customer feedback and market data.
  • Excellent communication and leadership abilities.
  • Experience with designing and executing successful campaigns.
Our client is a dynamic player in the automotive industry, known for its forward-thinking approach and dedication to excellence. The organisation prioritises innovation and quality in its offerings while consistently emphasising a customer-first mindset across all operations.The opportunity offer professional growth within multinational organisation.
  • Chance to contribute to impactful customer engagement strategies in the Automotive industry.
If you are passionate about driving customer engagement and want to grow your career in a large organisation, we encourage you to apply for the role of Customer Engagement Manager today.

Michael Page