Customer Service Specialist - Korean Speaker - American I.T Company

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the clients brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a must but would be a distinct advantage.

• Employment Pass Application Provided
• 1 Way flight ticket Provided
• 1 week of Accommodation Provided
• On-Job-Training Provided
• Medical , Annual Leaves , Medical Coverage are Provided

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