Intern, Grab Driver Center (GDC) Coordinator

Grab

Kuching, Sarawak
Training
Full-time

23 days ago

Company DescriptionLife at GrabAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job DescriptionYou can now apply for our 2024 Internship program, running from Mac 2024 - Dec 2024. Our internships are designed to provide real-world experience that enables you to put everything you have learned into action and allow you to join us in driving South East Asia forward, together.(Please specify your internship durations on your resumes - failure to do so may affect your candidature)Get to know the team:
You will be a part of an energetic, cohesive and fun team with a strong performance
culture and people-orientation within a respectful work environment. The Operations
Team is responsible for maintaining a high standard of operation excellence in the
city they manage. The team needs to be able to create quick wins and create long
term furnish of satisfaction to accelerate growth.The day-to-day activities:

Ensure reception area is tidy and presentable
Work closely with the GDC Coordinator / Specialist to ensure GDC process run smoothly
Attends to enquiries from driver and riders and assign appropriate ticketing
Assist with administrative tasks and any other duties delegated by the teams
Greet and meet all internal and external customers with friendly disposition and professionalism
Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner
Provide periodic feedback to the team and maintain a continuous improvement culture
To perform tasks related to acquiring new drivers, ensures driver and riders are well knowledgeable about Grab's services
Assist on incoming and maintain inventory and ensure items are in stock

Skills Requirement / The must haves:

Candidate must possess at least SPM or equivalent
Possess strong communication skills and attention to detail
Agile and able to work in a fast-paced environment, with an excellent time,
presentation, and project management skills
Having a positive attitude and can-do spirit is critical
Proficiency in English and Bahasa Malaysia. Proficiency in Mandarin would be an advantage
Basic knowledge of Excel (basic formulas such as SUM, IF, VLOOKUP etc)

If you share the same vision as ours - Driving South East Asia forward, what are you waiting for? Do write-in your application, pronto!Please submit a resume and cover letter to indicate your internship period so that we can roughly gauge the commencement date and thereby rearrange whatever that's necessary.Due to overwhelming response, only short-listed candidates will be notified.Additional InformationOur CommitmentWe recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Grab

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