Executive - HLISB-Ops & Automation Support - (Operations & Automation)
Kuala Lumpur
Permanent
Full-time
1 month ago
Summary OAS- Managing & supporting Governments & other related agencies to execute their payments via Connect GOV & e-Payment, their collections via OTC, online & SST channels, & their reconciliations. PMO - Managing and handling to meet the project requirements. For example, planning, executing, and monitoring & controlling together with ITPM and relevant parties. Key Responsibilities and Accountabilities Assist GM, OAS to manage and foster relationships with the Accountant General (AG) of Malaysia and its agencies, for their Cash Management requirements. Assist GM, OAS in ensuring that all internal and external customers' queries and needs are attended to and carried out accordingly. Supporting day-to-day operations related to Connect GOV (a tailored internet banking facility to AGs), Kastam GST Collection, and other agencies, i.e., JPA, KWAP, JHEV, LTH, LZS, MDHS, and PPZ Assist GM, OAS in ensuring the salary payments for AGs, State Governments, and LHDN are being monitored and processed within the SLA. Assist GM, OAS in preparing related project documentations such as Change Request (CR), test scripts, Standard Operating Procedure (SOP,) and other related documents for the products. Conduct testing related to changes in Connect GOV, e-Payment, BDS, and other related systems that impact customers. Assist GM, OAS to manage & conduct product training, briefing, and consultation with customers on-site or online. Assist GM, OAS to submit reports to other business units which related to the products. Assist GM, OAS to manage the new customer on-board registration process into the system, by ensuring all documents and information are sufficient to proceed Assist GM, OAS to ensure business activities and services rendered comply with the Shariah Governance Framework, BNM Rules and Regulations, and Bank Wide Operational risk requirements. Show more Show less