POS System Technical Support Engineer
3fs Technology Sdn Bhd
- Kuala Lumpur
- Permanent
- Full-time
- Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
- Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
- Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
- Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
- System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
- Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
- Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
- Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
- Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.