Manager, SLD - Auto Loan (Product Management) MY

• Develops and execution of strategies and business plans to build Sales acquisition and Portfolio Revenue with stakeholders.
• Identifies key revenue, cost saving, retention and fee income strategies and execution of plan
• Analyse & Identifies new opportunity and implements marketing & pricing campaign / strategies to enhance business performance, and improve customer retention & experiences
• Work closely with all stakeholders to drive and implement business strategies and ensure targets are achieved.
• Keep abreast, review & implement pricing strategies and opportunities to ensure the offer is competitive
• Product updates and preparation of marketing materials
• Undertake new product development, new markets and work with stakeholder to obtain necessary approval
• Ensure effective support and communication strategy in relation to Auto Finance product operational queries, sales support and product training
• To identify any process gap and perform system/process enhancement and re-engineering.
• Undertake and management of system project related to Auto finance product/business
• Analyse and consolidate monthly management reports on the performance of Auto Finance business
• Work closely with stakeholders to obtain insights, enrich and improve customer segmentation and portfolio
• Monitor, review pricing packages and empowerment matrices to ensure they are effective and competitive. Ensure pricing packages are properly maintained in all systems
• Key liaison party with Group Risk, Credit Team and Sales and having oversight over credit/risk related matters
• To perform analysis and implement rectification/ remedial to reduce customer complaint and improve customer experience and improve processes
• Ensures compliance with internal and external regulatory requirements
• Any other responsibilities / task as assigned by management from time to time

CIMB