Business Analyst

Lenovo

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 1 month ago
Business AnalystGeneral InformationReq #WD00085894Career area:EngineeringCountry/Region:MalaysiaState:SelangorCity:Petaling JayaDate:Friday, July 25, 2025Working time:Full-timeAdditional Locations:
  • Malaysia - Selangor - Petaling Jaya
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsEssential Responsibilities
  • Digital transformation analysist is working between business team and IT team, to make the solution that can support business and help IT to implement in the relative systems.
  • Manage the Lenovo global post sales service entitlement processes.
  • Responsible for Lenovo products (PC/Server/smart devices/mobile products) warranty / non-warranty install base solution in CRM systems, and support post sales service activities.
  • Working as business partner to lead / support entitlement business requirement, analysis / clarify the requirement, design the business solution and pass to IT for realization.
  • Driving / supporting Lenovo internal CRM system related projects, design the business process blue print / develop function spec / execute the system testing / post production support.
  • Ability to work with multiple cross-functional teams to explore opportunities on systems / processes enhancement, hot issue solution, regulations change, product improvement, etc
  • Handling system issues solution, giving the support with analysis skills to solve problems to close critical issues or customer complaint timely.
Qualifications/Requirements
  • Bachelor degree in ERP/computer science or equivalent experience
  • 5 years+ relative working experience
  • Ownership and accountability sense to drive cross-functional team work and deliverables.
  • Demonstrated problem-solving techniques in these areas: CRM system, install base system, Post sales process and post sales warranty solution.
  • Strong written and oral communication skills in English and Chinese in both will be a big advantage.
  • Ability to drive the communications and make alignments efficiently.
  • Familiar with SAP CRM install base functionalities or equivalent background and experience.
  • Have experience of digital transformation / business transformation / business analysis before.
  • Working knowledge in the lifecycle management of service master data (including customer master data ,equipment master data, warranty master data…) will be a big advantage.
  • Skillful on SAP CRM or Salesforce or other CRM business suite ,especially CRM master data related module , Experience in data processing is plus
Additional Locations:
  • Malaysia - Selangor - Petaling Jaya
  • Malaysia
  • Malaysia - Selangor
  • Malaysia - Selangor - Petaling Jaya

Lenovo