Position: Operations Specialist - Contact Centre Experience: 1+ year Technical Skills Good Proficiency in using MS Office (Excel, Word) General Skills Chinese literacy and fluency in Cantonese and English is a must Good work ethics with high level of integrity, detailed oriented, compliant and process driven A team player who is hardworking, able to prioritize and meet deadlines Possess good problem solving ability, interpersonal skills. Strong organizational and time management skills Able to work independently within TATs and contribute as a team player. Strong Verbal and written communication skills Must be able to work in a high stress environment Prior Experience Minimum 2-3 years' experience in working on contact center. Insurance knowledge will be a plus Education/ Qualification Candidate must possess at least a diploma preferably of any field Job Description Provide quality customer service to clients over phone call or email Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned Provide testing assistance and support of new systems and tools. Support ad-hoc tasks as assigned Team Player to ensure contact center KPIs are met If you are interested in this position, please share your updated resume at [HIDDEN TEXT] with these details:- Current Salary: Expected Salary: Notice period: Total years of Experience: Nationality: Show more Show less