Work Location - Shah Alam Selangor, Malaysia Position- Customer Service Advisor working hours- Rotational shifts Language- Mandarin Job description: Handles and responds to customer enquiries and complaints online chat and/or e-mails Ensures all customer inquiries/ issues/ complaints are resolved according to the company&aposs processes and procedures Identifies and escalates difficult and complex issues to senior team members Maintains a positive, empathetic and professional attitude towards customer Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company&aposs system Resolves customer requests and problems by making appropriate booking changes based on company&aposs processes and procedures, as well as activity terms and conditions Liaises with external vendors and service operators to fulfil booking changes Show more Show less