Supervisor
- Kampar, Perak
- Permanent
- Full-time
Location: Kampar, PerakResponsibilitiesOverseeing company sop standard.Keeping customers happy and handling complaintsOrganizing Staff ScheduleMaintaining Safety and food quality standardKeeping track of employees hoursSupervising daily shift operationsEnsuring all end of the day cash outs are correctly completedCoordinating daily front and back of house operationsControlling operational cost and identifying ways to cut wasteAppraising staff performanceInterviewing / recruiting new employeesInteracting with guest to get feedback on product quality and service.Ensuring incoming staff complies with company policiesclient relationships to build a reputation for excellent service and generate repeat business.Identify and develop problem solving methodologies to resolve customer issues.RequirementDiploma in business administration or a similar field.5-10 years in F&B experience.Proven customer service experience.Good understanding of useful computer programsGood organizational and communication skills.Ability to work under pressure and manage multiple clients.Joined 5 years agoHR ConsultingRM3,500 / mo.