Job Description for Project Manager Role Summary Manage strategic and transformation projects and technology implementation throughout the project lifecycle. Identify, document, analyse, challenge internal & external customer requirements (if required), to ensure the project meets business needs / strategic aims. Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks and issues as required. Ensure Transformation objectives and deadlines are met in line with defined Project charter. Ensure compliant with project governance and standards as stipulated in the PMO Governance Framework. Communicate the roles and responsibilities defined in the project organization structure. Resolution of issues and mitigation of risks without compromising the timeline. Track benefit outcomes and update the Steering Committee. Main Responsibilities Project Planning Understand the overall initiatives to manage scope and dependencies for the project and workstreams. Provide clear definition of project in terms of scope, work schedule, stakeholders, risks, resources, communication plan, and benefit measures. Develop project plan based on business case (if any) or agreed scope for approval by Project Sponsor/ Project Steering Committee (PSC). Key Result Area: Project baseline accepted Alignment on Project plan and scope Project Execution Develop work breakdown structure (WBS) for resource allocation and identify dependencies. Define and communicate roles and responsibilities of project team (including vendor) to ensure alignment in terms of expectation and accountabilities. Create and maintain work schedules, define milestones and critical path for timely completion. Establish and maintain regular meetings/cadence for progress reviews, SDLC tollgate reviews, and prioritization/escalation discussions. Understands the scope and requirements of the project and ensures the implementation is compliant to customer processes and BNM regulations. Understands technical issues and escalate issues as needed and drive them to resolution. Effectively use metrics to track progress, identify issues, make decisions and improvements. Proactively anticipate project risks and issues to identify resources, corrective actions or leadership escalations needed to maintain project timelines. Manage change using appropriate verification techniques to assess impact, evaluate options, estimate cost, and present justification for approval by Project Sponsor / PSC. Identify and escalate project interdependencies and propose mitigation for associated risks. Perform project closure with proper handover and acceptance by the stakeholders and submit files for PMO project repository. Key Result Area: Detailed project plan and clear milestones. Alignment on scope, budget, schedule, team, risk / issue, communication. Project closure with support model accepted. Stakeholder satisfaction. Project deliverables documentation. Post Implementation Formalized support model for project closure. Perform post implementation review and share lessons learned. Key Result Area: Formalized support model. Share lessons learned. Change and Risk Management Chair project status meeting to drive outcomes, or lead problem solving meetings to reach conclusions and agreement on resolutions. Perform risk management to mitigate all identified risks. Oversee project communication and clarify communication gap by delivering message / guidance / directions timely, driving decisions, and updating stakeholders. Manage expectation of Project Sponsor throughout the project lifecycle, which includes to obtain buy- in from Key Stakeholders / Senior Management. Key Result Area: Stakeholders buy-in Timely communication PMO / Project Governance Adopt project governance standards and ensure desired outcomes and its original intent is met. Formalize project organization structure, roles and responsibilities, person-in-charge, and key deliverables. Key Result Area: Compliant to PMO Governance. Qualifications & Experience Bachelor's Degree / Professional Degree in Computer Science/Information Technology or equivalent. Professional certification in project management is preferred, but certified PMP and/or certified Scrum Master is added advantage. At least 8 years of experience in managing IT projects and system implementation / enhancement, with at least 3 full lifecycle of system implementation. Technical project management skills, preferably with experience in managing transformation projects related to Core Insurance system (AS400), insurance products launch, Insurance Point-of-Sales systems (POS), Agent/Customer/Claim Portal, Corporate Websites and Data Lake. Priority will be given to candidates with experience or domain expertise in GI/Life insurance products, Digital, big data, analytics, AI, infra and cloud. Experience in managing at least 5 full-time team members, excluding the implementation vendor. Familiarity with Bank Negara Malaysia's Risk Management in Technology (RMiT) guidelines, ensuring compliance and effective risk controls in technology initiatives. Experience in driving and managing RFP end to end process will be added advantage. E.g. to work closely with cross-functional team to prepare RFP pack, evaluating vendor proposals and overseeing the selection process. Proven ability to develop comprehensive business cases, including cost-benefit analysis, risk assessment, and strategic alignment with organizational objectives will be an added advantage Practical knowledge in project management methodologies, such as Waterfall, Agile, and Kanban. Advisory skills including ability to analyse, trouble-shoot, support, challenge and advise other project and program managers. Interpersonal skills and relationship management, including ability to engage, communicate with, influence and negotiate with senior management and stakeholders Team management. Critical thinking and problem-solving skills. Communication skills, i.e. verbal, written and in presentations. Good interpersonal and negotiation skills. Project financial cost management.