Client Support Executive -Forex Fintech, Fresh are welcome
Kuala Lumpur
Permanent
Full-time
25 days ago
Company Overview: Ultima Markets is a dynamic multi-asset trading platform specializing in the fintech and forex sectors. Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive marketplace. Our platform offers access to over 250 CFD financial instruments, including Forex, Commodities, Indices, and Shares, catering to investors from all walks of life. At Ultima Markets, we foster a collaborative and inclusive work environment where innovation is encouraged. Our team members benefit from professional development opportunities and the chance to work with industry leaders in fintech. If you are passionate about driving change in the financial sector and want to be part of a growing company, we invite you to apply. To learn more about our company, please visit our website : https://www.ultimamarkets.com . Responsibilities: Provide exceptional customer support through phone, email, live chat, and social media. Assist clients with account setup, trading platform usage, funding, withdrawals, and general trading inquiries. Resolve client issues by troubleshooting, analyzing, and providing solutions or escalating when necessary. Develop a deep understanding of Forex markets, trading platforms, and related products. Collaborate with sales and account management teams for onboarding and account management. Educate clients on Forex trading topics and conduct training sessions. Handle client complaints professionally and escalate complex issues as needed. Maintain accurate records and generate reports on customer support metrics. Ensure compliance with regulatory guidelines and internal policies. Handle client handbook for clients. Requirements: Prior customer support experience, especially in Trading Platform working experience. Fresh graduates are welcome to apply. Knowledge of Forex trading concepts and platforms. Excellent communication skills, both written and verbal. Ability to multitask, solve problems, and meet deadlines. Proficiency in customer support software, CRMs, and trading platforms. Applicant MUST able to work shift duty, Morning shift need to be work in Office, for others shift, start from 1PM to 10PM, and 3PM to 12AM, Work from Home base. Show more Show less