Fraud Specialist
- Kuala Lumpur
- Permanent
- Full-time
- Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
- Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
- Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.
- Customer Authentication: Contact customers for authentication and clarification of charges.
- Coordinate with Internal Departments: Collaborate with internal departments on customer requests or disputes.
- Collaborate with Law Enforcement: Assist law enforcement with telecommunication crime investigations.
- Conduct Interviews: Interview individuals for fraud investigation purposes.
- Review and Improve Work Processes: Enhance efficiency and reduce redundancy in work processes.
- Recommend and Develop Fraud Detection Methods: Create effective methods for detecting fraud.
- Prepare Internal Memorandum and Briefs: Document investigation findings and recommendations.
- Develop and Maintain a Dashboard: Report key performance and fraud statistics.
- Prepare Reports: Produce monthly and quarterly analytical and statistical reports for management.
- Projects: Lead ad-hoc projects and ensure timely task completion.
- Support Ad-Hoc Tasks: Coordinate with IT on data extraction for various tasks.
- Bachelor's Degree in any field
- Minimum 2 years of relevant working experience is desired for this role
- Proficient in Microsoft Excel (Vlookup and formulas)
- Good written and verbal communication skills
- Able to work independently and part of a team
- Strong investigative, analytical and problem solving skills
- Able to think out of the box and is comfortable speaking over the phone
- Able to work on weekends and Public Holidays on scheduled roster