Customer Service Specialist

• They are a vibrant coworking space empowering individuals and businesses to thrive.
• As a Client Experience Champion, you will play a pivotal role in shaping the first impression and fostering a positive and productive environment for their valued clients.
• You can contribute directly to our client company's success by exceeding client expectations and building lasting relationships.

• You are a passionate and detail-oriented individual with a genuine interest in exceeding client expectations.
• You possess exceptional verbal and written communication skills and are comfortable interacting with people from diverse backgrounds.
• You are a natural relationship builder who thrives in a fast-paced environment and enjoys learning new things.
• You are proficient in English and Chinese, and have a strong understanding of social media platforms.
• You are well-groomed and stylish.

• Become a trusted advisor to clients, providing comprehensive support regarding their office needs, from printer assistance to managing chargeable time for administrative tasks.
• Proactively address client inquiries and requests, ensuring timely and efficient resolution.
• Foster a welcoming and supportive environment that fosters client satisfaction and loyalty.

• Conduct engaging tours of our facility, showcasing our offerings and highlighting the unique benefits we provide to potential clients.
• Build and nurture relationships with potential clients through effective communication and follow-up.
• Contribute to social media marketing by participating in photo and video shoots showcasing our vibrant community.
• Streamline client onboarding by efficiently entering client payments into our management system.

• Experience working in a coworking or hospitality environment is a plus.
• A creative and solutions-oriented mindset is highly valued.

Sharon Jen