Position: Operations Executive (Contractual) - KL (on-site) Salary: RM3,700/month (Fresh Graduate) Start Date: Must be able to join within Aug 2025 Office: Menara AIA Sentral, 30 Jalan Sultan Ismail, Kuala Lumpur, Malaysia 50250 Contractual Role Benefits: AL: 12 days (for 12 months contract - will pro-rated if is less than 12 months) MC: 14 days Hospitalization: 60 days Bereavement leave: eligible for 3 days, for immediate family only. Maternity leave: follow government rules on the eligibility Medical benefit: RM1200 (for 1 year, will pro-rated to the period serving) About The Role: We're driving the future of retirement savings by transforming legacy processes into a modern, streamlined digital platform. As we expand our support for Hong Kong operations, we're looking for detail-oriented , motivated , and tech-adaptive individuals to join our team in Kuala Lumpur. This is a great opportunity to break into a high-demand industry with structured training, great mentorship, and real growth potential. What You'll Do As a key member of our operations team, you'll ensure smooth account handling for individuals and employers in Hong Kong, supporting everything from onboarding to claims processing. You'll also work closely with the HK team to handle inquiries and contribute to system improvements. Your responsibilities will include: Accurate data entry and document verification Handling end-to-end MPF-related processes (enrollment, contributions, payments, terminations, etc.) Responding to client inquiries and clarifying application details Investigating rejected applications and resolving issues Participating in system testing (UAT) and feedback loops Managing document indexing and payment matching Who We're Looking For - Diploma or Bachelor&aposs degree in Finance, Business, or related field - Strong attention to detail and willingness to learn - Proactive mindset, good communication skills, team-oriented - Proficient in English and Mandarin or Cantonese (for liaising with HK team) - Able to work full-time on-site in KL, including Saturdays (half-day) - Comfortable with overtime during peak periods (especially early in the month) ???? Working Hours Mon-Fri: 9am-6pm Sat: 9am-1pm (half day) Sun: Off ???? Day shift only - no rotation / no night shift OT Claim Policy : Overtime is not immediately claimable It will be reviewed annually as part of your performance review Consistent contributions during peak periods will be considered fairly Show more Show less