Customer Service Executive

Felement Sdn Bhd

Mid Valley City, Kuala Lumpur
Permanent
Full-time

18 days ago

MohonKelayakan

Age 22-30, with a professional and presentable appearance.
Diploma or above qualification.
Positive, proactive, and customer-oriented mindset with attention to detail.
Strong problem-solving skills and ability to work under pressure.
Willingness to take on greater responsibilities and develop for future roles.
Able to work on alternate weekends and perform overtime when required

TanggungjawabCustomer Inquiries: Respond to customer inquiries via WhatsApp, IG, FB, Xiaohongshu, offline events, phone, email, and in-person, providing accurate and timely information and solutions.Issue Resolution: Address and resolve customer complaints or issues promptly, ensuring customer satisfaction and service recovery.Product Knowledge: Maintain up-to-date knowledge of Felement's products and services to effectively assist customers and provide accurate recommendations.Order Processing: Assist in processing customer orders, returns, and exchanges in a timely manner.Service Standards: Uphold Felement's customer service standards, ensuring a positive experience and building trust with every interaction.Feedback & Reporting: Collect, document, and report customer feedback, issues, and service trends to management to support continuous improvement.Collaboration: Work closely with logistics, marketing, and other departments to address customer needs and improve service delivery.Customer Engagement & Retention: Proactively engage customers, gather feedback, and identify opportunities to improve satisfaction and loyalty.Promotions & Events: Assist with promotional campaigns, offline events, and market projects to enhance brand visibility and customer reach.Manfaat

Annual leave
Medical and hospitalisation leave
Statutory deductions (EPF, SOCSO & PCB)
Annual bonus

KemahiranCommunication Skills Customer Service Patience Problem SolvingPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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