Job Responsibilities: Provide technical support to dealers, including online troubleshooting and on-site assistance when necessary Monitor and manage technical issue reporting using system-based tools (e.g., DMS Technical Inquiry and Technical Field Reports), ensuring timely communication between PRO-NET and dealers. Assist in monitoring and reviewing quality control measures implemented by HQ/R&D. Support the development and implementation of effective reporting systems to improve communication between PRO-NET and dealers. Attend to retail customer concerns related to technical issues as required. Manage inventory and conduct routine audits of special tools and workshop equipment; recommend corrective actions when needed. Prepare technical and training-related reports as assigned by the immediate superior. Assist in organizing technical training sessions, field service actions, and provide administrative support when necessary. Job Requirements: Degree in Automotive Technology, Mechanical Engineering, or a related field Minimum 3 years of experience in aftersales technical support within the automotive industry. Exposure to Hybrid, BEV, PHEV, and MHEV technologies is an advantage. Strong hands-on background in roles such as Diagnostic Technician, Senior Technician, Quality Controller (QC), or Foreman Solid understanding of vehicle electrical systems, diagnostics, and repair procedures. Excellent communication and customer-handling skills. Capable of analyzing technical data and implementing continuous improvement strategies. Proficient in writing clear and structured technical reports. Agile, proactive, able to travel, and perform well under pressure. Proficient in both English and Bahasa Malaysia (written and spoken); Mandarin proficiency is an added advantage. Please be informed that only shortlisted candidates will be notified. Show more Show less