Are you a talented and driven problem solver who would like to join our team in Kuala Lumpur Someone with a startup mentality, who is capable of integrating into a multicultural team SOCAR aims to change the way people in South East Asia move around by becoming the biggest car-sharing platform in South East Asia. We are currently the biggest player in Malaysia and aim to scale out our product offering across more verticals and geographies. Want to be part of this journey from the very beginning We are growing fast - this is an extremely exciting moment for SOCAR. What will you be engaged in As our new KYC Lead/Sr Associate, you will be in charge of .. Oversee and manage the daily operations of the TIS - Know Your Customer (KYC) team Ensure team performance aligns with service level agreements (SLAs) and quality assurance (QA) targets Monitor and evaluate team performance through key metrics and provide regular reports Identify and support learning and development initiatives to meet both individual and organizational goals Collaborate with Learning & Development to assess and address team training needs Foster strong working relationships with both internal stakeholders and external partners/vendors Ensure team adherence to company Standard Operating Procedures (SOPs) and compliance requirements Promote a positive, transparent, and collaborative team environment that encourages open communication and creative problem-solving Step in as needed to support conflict resolution, facilitate team collaboration, and guide problem-solving efforts Manage billing and financial coordination with external vendors and partners Analyze and provide recommendations to enhance fraud prevention strategies and processes Collaborate cross-functionally with internal and external stakeholders on projects related to KYC, chargebacks, and overall Risk Operations improvements Are you the ideal candidate First and foremost, ask yourself: Are you customer-obsessed This is the key SOCAR's prime value that drives our mission forward. If your heart and mind shout "YES, I am!", you have just identified a fundamental match between you and your future SOCAR team. 2-3 years of experience in Know-Your-Customer (KYC) field with demonstrated ability to effectively lead a team Proficient in Microsoft Excel Strong critical thinking and problem-solving abilities Strong verbal and written English skills Excellent team collaboration and interpersonal skills What we will offer you Be part of the fastest-growing car-sharing company in the world! Opportunity to drive new ideas and make a measurable impact on company metrics Work with incredibly driven people with great executable ideas Competitive Salary Medical Insurance SOCAR travelling credits Phone allowance International environment (we are 18 different nationalities in the office!) The chance to launch new markets in different countries How will your roadmap to join SOCAR look like After you submit your application, you can expect to prepare for the following steps in the hiring process: 1 session - Talent Acquisition Team 1 session - Hiring Manager (Virtual or face-to-face) -- Follow us on LinkedIn Check out our Homepage Find us on Facebook Show more Show less