Systems Analyst 4-Support
Oracle
- Kuala Lumpur
- Permanent
- Full-time
- Leading CSS's highly experienced delivery teams by providing technical governance and guidance.
- Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
- Work closely with different CSS teams making implementation and operation of customer's Mission critical environment a success.
- Be the Oracle Cloud Platform Services Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial PaaS solutions cost effectiveness, quality, and reusability.
- Assess and analyse customers cloud platform services needs to make sure that Oracle solutions meets the customer's objectives.
- Providing technical guidance on Oracle cloud and hybrid solutions to customer and other Oracle team members to underpin successful delivery.
- Support solutions around multi-cloud and hybrid cloud setups.
- Market awareness around not only competitor's technologies, but new technologies.
- Keen to develop into new emerging technologies and providing structured awareness to CSS teams and customer on how to adapt.
- Working closely with Customer Success Managers ensuring the customers are deriving value from their investments and ensure very high subscription renewal rates.
- Align with the JAPAC PaaS/IaaS teams to contribute and leverage key learning's.
- Apply industry and Oracle best practices, product knowledge, and business acumen.
- Undertake research, investigations, and developments in Oracle cloud technology in an appropriate way and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
- Ensure Oracle cloud technologies are leveraged appropriately using best practices.
- Be a key contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
- Work with the services sales teams where required to assist at pre-sales level around defining scope, LoE, technical guidance and at high level technical program/project level delivery methodology.
- Actively lead and contribute to strategic programs and initiatives, including innovations.
- Provide advice and guidance on OCI PaaS rchitecture and security.
- Overall good knowledge of Oracles private, hybrid and public cloud solutions.
- Strong knowledge and experience in multi-cloud deployment.
- Strong knowledge and experience of OCI PaaS Services like Data Integration,
- Strong knowledge and experience of Cloud Native Application Design and DevOps
- Good automation process and technology experience around DevOps, GitOps, AI/ML, microservices
- Strong knowledge and experience of Data Management and Integration
- Strong knowledge and experience of Oracle Database, Middleware, Analytics and BI
- Strong knowledge of Oracle Cloud Infrastructure (OCI) services and architecture
- Knowledge of networking and IP infrastructure in major cloud provider (OCI, AWS, Google Cloud Platform, Azure, etc.).
- Awareness and knowledge of networking and latency considerations for different workloads.
- Ability to architect for high availability, fail-over & disaster recovery in public or hybrid cloud environments.
- Strong understanding of cloud security.
- Good knowledge of relevant open-source cloud technologies
- Be familiar with KVM, AWS, Azure, SoftLayer and OpenStack.
- Experience in develops, configurable, deploys and maintains cloud security and systems in support of information security operations.
- Understanding of Applications landscape and SaaS Solutions
- TOGAF10 certifications
- 8 - 15 years of experience in the IT industry, with minimum five years (5) of experience as a senior Architect delivering enterprise solutions and/or transformation programs on cloud platforms. Hands-on experience is a must.
- Experience in architecting or deploying Cloud Integration and Cloud Native solutions in enterprise customer environments.
- Enterprise Design/Architecture Framework experience such as TOGAF or similar
- Provide technical leadership from sales to delivery.
- A good command of English is very important to collaborate with regional and global teams.
- Positive and creative and innovative attitude around design and delivery of solutions within the project.
- Ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
- Keen to learn new cloud technologies.
- Positive influence on those around you and motivate others toward success.
- Embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership, and Integrity.
- Proven leadership of large and complex service solution in a large enterprise or service provider.
- Have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
- Experience with end-user training.
- Which includes being a United States Affirmative Action Employer