Data Analyst (Internship)
AXA
- Puchong, Selangor
- Training
- Full-time
- Training in configuration and asset management process.
- Training in using ITSM tool (ServiceNow) and understand best practices in IT service management.
- Gain analytical techniques to understand the configuration items, relationships, and attributes within the CMDB .
- Learning about emerging technologies and updated on IT industry trends.
- Audit & Compliance skill.
- To gain insight into the culture of multinational corporations providing valuable experience for future career progression.
- Opportunity to engage with stakeholders from diverse countries.
- Assist the Configuration Management Manager in all aspects of Configuration Management.
- Records and maintains Configuration Item (CI) within scopes in the CMDB & to provide reliable and up-to-date details about the IT infrastructure that supports IT services.
- Data remediation for CI(s) that are reported as failed in Data Quality KPI.
- Ensuring Configuration Management on a day-to-day basis by availability and responsive to queries and issues.
- Analyze and resolve configuration management issues in a timely manner.
- Work closely with stakeholders & CI Owners to create/maintain/retire CI in CMDB.
- Request source files from the stakeholders to perform data reconciliation activity.
- Perform the Configuration Item Audit.
- High-level IT infrastructure and networking concepts.
- High-level understanding of ITIL processes.
- Knowledge of data validation and verification method.
- Proficiency in Excel and data reconciliation.
- Analytical skills to understand the configuration items, relationships, and attributes within the CMDB.
- Strong communication skills for collaborating with team members.
- Problem-solving abilities for troubleshooting configuration issues.
- Attention to detail for accurately record configuration items.
- Time management skills for meeting project deadlines.
- Adaptability to learn new technologies and processes.
- Experience in inventory management.
- Data analysis and data reconciliation experience to improve data accuracy and consistency.