Care Engineer

Kuala Lumpur
Permanent
Full-time

1 month ago

Job Category: Customer ServicesDegree Level: Bachelor's degreeJob Description:This role demands exceptional customer support experience for our end users, coupled with broad cloud technology expertise in a customer-facing setting. It requires tackling challenging technical problems with a passion for innovative and robust solutions. The ideal candidate proactively seeks to automate and simplify complex processes, anticipates future needs while addressing current ones, maintains meticulous attention to detail, and thrives in a fast-paced environment.Responsibilities:

Customer Centric approach and Interface to the customers and CTs for Care Cases.
E2E case ownership with regular Governance with CTs.
Collaboration with L3 and Market teams.
Perform initial diagnosis of incidents and find solutions through knowledge reuse.
Perform Log collection, health check and Facilitate troubleshooting sessions between Customer & L4.
Care delivery and Performance Management.
Participate in Weekly case review meetings with Market & L4.
24x7 Critical Incident Support.
E2E ownership for Delivery To Care process.
Availability of Support: On-Call/EME Support: 24*7

Qualifications:You have:

10+ yrs or more related work experience
Kubernetes/OpenShift development/testing/support expertise, (or) CNF Support/Deployment Expertise (or) OpenStack Support/Development/testing expertise
Linux Level-3 Expertise
Level-2 Networking Expertise.

It would also be nice if you had:

Kubernetes development profile with less than 8 years of relevant work experience.

About Us:Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.About the Team: As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Nokia

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