Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Job titleCentral Customer Service Junior Coordinator – Wilhelmsen Marine Product, Kuala LumpurFounded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.The positionWe are looking for a Central Customer Service Junior Coordinator who will join our Marine Products division.The people at Wilhelmsen don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it.Supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals. Last year we made product deliveries to 27,500 vessels, at over 2,000 ports.About the locationThe position will be based in Kuala Lumpur office which is in the heart of city and easy to get to go by public transportation.About the departmentTo process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailboxTo ensure all enquiries within the mailbox are attended too within the agreed SLATo provide administrative support to the GCS and LCS (local customer service) teamMay receive assignments from senior support personnel as requiredWhat you will be doingAccept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/emailAlert LCS that if the order value exceeds the existing authorised credit limit and policiesActively use system for understanding on customer specific information and requirementsFor each quote / order processed, ensure specific customer requirements are addressedFollow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted forHighlight improvements and process learnings to the team leads/ managerParticipate and contribute in team discussion and trainingPerforming miscellaneous job-related duties as assignedAccept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCSAccept assigned rostered overtime work, if requiredComply the standard process and protocolWhat experience and skills requiredCandidate must possess at least a Diploma in any fieldsAt least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.Fluent in English - both writing and speakingRequired skill(s): Computer Literate (Good in MS Office)Able to prioritize, customer oriented with excellent communication and interpersonal skills.Good planning and organising skillsGood analytical skills, attention to detail and meticulous.Ability to work independently with minimal supervision, positive attitude and a good team player.Able to meet deadlines through good time management and allocation of prioritiesDesire to succeed in a challenging environment and able to work under pressure.Pleasant character, resourceful & able to work with sincerity on own initiative.Your performance will be measured againstRFQ/PO response timeAgreed AOP and KPI’sWork process efficiencyMinimum numbers of transactions completed per dayWhat we offerStrategic work location at KL Sentral with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as public buses.5-days work week including complying with Malaysia’s Public HolidayInternational work environment and cultureGreat learning and development opportunitiesJoin our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex!How to applySounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary.#LI-DNP#WSS
