Telesales Executive

• Act as customers’ main contact, responding and attending to their sales and post sales requirements
• Build a strong client relationship to ensure that the accounts perform and grow to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
• Manage a portfolio of existing customers via regular telephone calls to secure new business and to ensure that individual agreed targets are achieved
• Provide customer oriented service at all times relating to specific sales issues
• Liaise closely with sales channels and other departments to ensure that a full cost effective service is maintained

• Formulate personal sales plan that incorporates initiatives for identifying and gaining new business prospects to maximize growth within the existing client base
• Combine sales skills with product/service knowledge and convert high prospect leads into accounts to increase the size and quality of account holders
• Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service to maximize sales
• Provide regular reports to measure individual and department effectiveness and provide figures showing department’s productivity

• Minimum 3 years of experience in telesales, telemarketing or a similar sales role
• Excellent communication skills (English and Malay), spoken and written
• Ability to build rapport and establish relationships with customers

DHL