Account Manager
Waters
- Selangor
- Permanent
- Full-time
- To build effective strategies to grow and develop the Clinical Market
- To run, develop and lead the SEA Clinical Business to be a customer centric business unit focused on meeting a high standard of customer satisfaction and to ensure that individual, team, business unit and entire business performance measurement objectives are met.
- Plan the future needs for the Clinical Business, aligning the needs and requirements for support service to meet the commercial ambitions of the company.
- Develop effective relationships and establish strong collaborations across all departments (service, support, finance, customer service, etc.) to address key business issues & drive opportunities.
- Develop, build & implement an enhanced customer satisfaction level with Waters provided products and services through exceeding customer expectations, follow-up, and positive problem resolutions for critical account customer concerns
- To lead and train distributors to drive exponential growth in high growth segments
- Develop and implement comprehensive and realistic business commercial plans, sales projections, and risk assessments
- Knowledge about our competitors to ensure Waters products and servicces are positioned well.
- Set clear objectives and measures and actively feedback progress and results.
- To develop and train channel partners to deliver exponential growth in high value segments (forensics)
- To build customer advocates
- Lead and collaborate with South Korea’s Clinical Service and Application team members
- Chemistry background or qualification
- Medical devices/capital equipment sales experience
- Experience in working with processes and business systems, enabling sales activities and successful customer management
- Experience to achieve sales targets
- Experience in strategy development, project management and problem solving
- Exceptional qualifying and negotiation skills
- Be able to provide examples of when you have been a change agent
- Build positive working relationships, both internally and externally
- Experience in presenting information to and negotiating with all levels of management
- Prioritisation skills - be able to identify what will help or hinder accomplish a goal, eliminate road blocks and create focus.
- Be comfortable makeing quick and sound decisions in ambiguous situations and be sought out by others for advice and solutions.
- Provide effective feedback to people and take appropriate actions to optimize team’s performance
- Strong oral and written communication skills in English