3PL Claims & Reconciliation Executive - Logistics SG Operations (Open for Fresh Grad)
- Kuala Lumpur
- Permanent
- Full-time
- Ensure to receive the invoices timely from the external party
- Ensure to raise the Purchase Request (PR) and Purchase Order (PO) immediately after receiving the invoices for finance team to process the payment timely to avoid Late Payment Penalty
- Ensure the external party did not bill the company unnecessarily and flag out for unusual spike / abnormalities
- Handle the back and forth disputes for any discrepancies between the company & the external party
- Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies
- Handle the compensation process for lost and damaged orders to customers or clients
- Handle the claiming process for lost and damaged orders from the external party
- Handle the back and forth disputes for any discrepancies between the company & the external party
- Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies
- Investigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity.
- Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner.
- Liaise with external parties to ensure timely and accurate payment of claims and invoices.
- Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports.
- Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims.
- Ensure compliance with all regulatory requirements related to claims handling and processing.
- Collaborate with cross-functional stakeholders such as Customer Service, Dispute, Payment, Finance, Business Development and Fraud team to ensure a seamless claims process and positive customer experience.
- Support Regional Team's ad-hoc requests such as providing and analyzing data to close any gaps in the current process.
- Support any ad hoc projects relating to the enhancement of Claims and Reconciliation process
- Support Vendor Management team for cross-functional stakeholders escalations relating to Logistic system such as Shopee sellers encounter a system error in arranging shipment or printing the labels
- At least 2-3 years of working experience in billing and claim related roles
- Possess high integrity, with strong negotiation and interpersonal skills.
- Outstanding ability in engaging stakeholders for justification.
- Good logical thinking and problem solving skills.
- Data driven and detail oriented person.
- High proficiency in MS Excel.
- Team player, and strong in both written skills and verbal communication.