Commercial Operations Assistant, Malaysia

Mintel Group

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 6 days ago
About MintelFrom fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.As the Commercial Operations Assistant you will support our (global) Strategic Partnerships Commercial team with general administrative support and metric reporting. You will be supporting the optimisation of the team's sales performance through efficient CRM system support and through providing data-based insight on key sales metrics. You will leverage these capabilities to help our sales and client success teams operate with accurate data and actionable insights.You will help maintain our CRM data (including tagging and classifying meetings and activities) and produce analytics reports from both CRM and Mixpanel to track performance. You will also monitor the Client Success team's KPIs, analyze data patterns to identify new opportunities and high-value sales leads, and partner with the global Consulting Operations team to reconcile sales opportunities and revenue data across systems to ensure consistency. Your efforts will directly support data-driven decision-making and efficient workflows across the organization.What You Will Be Doing:
  • Maintain CRM records and dashboards, ensuring that all sales meetings and activities are accurately recorded and classified
  • Generate and manage regular and ad-hoc insight reports, using CRM and Mixpanel.
  • Monitor and analyze the Client Success teams KPI's, producing insights and recommendations for leadership.
  • Identify trends and patterns in sales and customer data to flag growth opportunities and high-value leads.
  • Support sales and consulting operations by managing workflow processes, maintaining data accuracy, and assisting with process documentation
  • Collaborate with sales, consulting, and finance teams to address data discrepancies and drive process improvements, acting as a point of contact for CRM-related queries
  • Assist with special projects and month-end sales processes as needed.
  • Participate in global team meetings as required (some irregular hours may be required to accommodate this).
Who We Are Looking For:
  • Bachelor's degree in business, Finance, Analytics, or a related field.
  • 2-4 years of experience in sales operations or sales analytics, preferably in a fast-paced or SaaS environment.
  • Proven analytical skills with experience working with large datasets and advanced proficiency in Microsoft Excel.
  • Experience with CRM; Salesforce, MS Dynamics, Hubspot or similar (data management and reporting)
  • Experience with data analytics and visualization tools (Mixpanel, Tableau, Power BI, etc.) and SQL is a plus.
  • High attention to detail and commitment to data accuracy.
  • Excellent communication and interpersonal skills, with the ability to work independently and collaboratively across teams.
What We Offer:
  • Culture that supports true collaboration whilst embracing remote working.
  • Flexible start and end times.
  • Blended (office/home) approach to work.
  • Approach to personal development where we encourage individuals to grow and share what they've learned.
  • Social events, both within the department and across the company.
  • Generous annual leave and wider circle employee benefits.
  • Additional one day off to celebrate your birthday.
  • Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
  • Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
  • Mental health and wellbeing support via Modern Health App and Employee Assistance Programme.
  • Beautifully designed offices to foster collaboration and fun.
Mintel is an equal opportunity employer that committed to the strength of an inclusive workplace.#LI-JY

Mintel Group