Technical Solution Support Engineer

• Comprehensive leave benefits
• Monthly allowances (Telecommunication, Meals, Transport, etc.)
• Flexible benefits scheme that can be utilised for health & wellness, personal development
• Medical insurance coverage and annual health screenings
• Close collaboration with our global offices on various initiatives.
• Regular team building and team bonding events
• Exciting opportunities to travel overseas for business meetings, events and exhibitions
• All-access to our well stocked pantry!

• Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
• Work closely with cross-functional teams to coordinate problem resolution.
• Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
• Evaluate customer needs to suggest upgrades or additional features.
• Record and maintain knowledge collected from each issue in a central location.

• Diploma or Degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
• Fresh Graduates are welcome
• Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure

• Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
• English and Mandarin Fluent

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