IT Workplace Service Delivery Manager (Projects M365)

Kuala Lumpur
RM 120,000-170,000 per year
Permanent
Full-time

2 months ago
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Reporting to the IT Workplace Services APAC Lead (based in Singapore), the IT Workplace Delivery Manager is a single contributor role based in Kuala Lumpur.

Plan and propose transformational changes and identify technology trends, such as AI and areas for improvement including identifying inefficiencies
Plan and execute end user technology roadmaps, including device refresh cycles, OS updates/up-grades/migrations
Involved in the development and enforcement of policies, standards, and best practices for the en-vironment and management, including security, compliance & configuration management
Monitor external IT service providers, ensuring adherence to Service Level Agreements (SLAs) and initiating corrective actions for deviations
Liaise with 3rd-party vendors and suppliers to ensure timely resolutions of issues, service requests and project related activities
Evaluate vendor performance and contract or service agreement review as needed.
Partner with other business units to identify and rectify, recommend and implement solutions re-lated to workplace technologies
Oversee a broad spectrum of Workplace services ranging from but not limited to:
End Point Services (M365, Intune, Software Distribution, Patch Management, Image Man-agement, End-Point Protection and other End-User Computing technologies)
Video Conferencing Services (MS Teams)
Print Services
Mailing & Identity Services
Serve as the SME of Microsoft 365 products to oversee and optimize the end user technology landscape that may include identity management, multi-factor authentication and performance for end users by M365
Coordinate with regional and local IT for workplace related activities
Propose and implement improvement to streamline process and enhance productivity

Attractive remuneration packageBe part of a globally recognized organisation

At least 7+ years of experience in end user computing, with proven experience in managing Workplace services for medium to large organizations.
Good understanding and hand-on experience in Microsoft end-user technologies and modern workplace in a global/large user environment and vendor management;
Good exposure with vendor management and partnering with 3rd party service providers.
Excellent communication and interpersonal skills, with ability to effectively collaborate with cross-functional teams and end-users from the regions
Effective stakeholder management and coordination skill, to communicate with a wide variety of people at different levels
Good understanding of IT Workplace & Collaboration solutions and accordant market develop-ments.
Experience with zero trust endpoint security, cloud security and managing M365 compliance fea-tures a plus

As the IT Workplace Delivery Manager, you will be responsible for overseeing the management, evolution and support of end-user computing environment. The role focuses on ensuring that end-users have reliable, secure, and user-friendly computing environment to support their daily work activities. The key deliverables include providing technical oversight and management of vendor services, formulation of common technology roadmaps, transformation and budget, relating to IT Workplace services for the group.

Attractive remuneration package
Be part of a globally recognized organisation

Michael Page